Frequently asked questions
Everything you need to know about ordering from Digital Invites.
What is a digital invitation?
A digital invitation is a beautifully designed invite you share digitally — via WhatsApp, Instagram, or email — instead of printing and posting. It can be a static JPG image, a print-quality PDF, or a fully animated video.
How do I place an order?
Browse our templates, find one you love, and click 'Order on WhatsApp'. A pre-filled message with your template details will open in WhatsApp. Share your personalisation details (names, date, venue, etc.) and we'll take it from there.
How long does delivery take?
Most orders are delivered within 4–8 hours of confirmed payment. We guarantee delivery within 24 hours. Urgent same-day orders can be requested — just let us know on WhatsApp.
What formats are available?
We offer four formats: JPG (high-resolution static image), PDF (print-quality document), Video (full animated video with music), and Bundle (all three at a discount). Format availability and pricing varies by template — check the template page for details.
Can I customise the invitation with my own details?
Yes — every invitation is personalised with your names, event date, venue, and any other text fields the design supports. Just share your details when you order on WhatsApp.
What payment methods do you accept?
We accept all UPI methods — Google Pay, PhonePe, Paytm, and bank NEFT/IMPS. Full payment is required in advance before we start designing. We'll share our UPI details when you order.
Can I request revisions after I receive the invite?
Absolutely. If anything needs changing — a typo, a date correction, or a style tweak — message us on WhatsApp and we'll fix it promptly. We revise until you're happy.
How do I share the invitation with my guests?
Simply forward the file we send you on WhatsApp to your guest list. JPG and Video files share perfectly on WhatsApp, Instagram, and via email. The PDF can also be printed at a local print shop.
Can I see a preview before ordering?
Every template page includes a full YouTube video preview so you can see the exact design before ordering. We don't send personalised samples before payment.
Do you do bulk orders or wedding stationery sets?
Yes! We handle bulk orders for large guest lists and can create full stationery sets — save the date, main invitation, RSVP, and more. Contact us on WhatsApp to discuss your requirements.
What events do you cover?
We have templates for Weddings, Baby Showers, Housewarmings (Griha Pravesh), Anniversaries, Save the Date, Birthdays, Corporate events, and more. Browse our full catalog at digitalinvites.co.in/templates.
What is your refund policy?
Since invitations are personalised digital products, we generally do not offer refunds once work has started. However, if we are unable to deliver or there is a technical error on our part, a full refund is provided. See our full Refund Policy for details.
Still have a question?
Chat with us on WhatsApp — we respond within minutes during business hours.
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